Providing Goods and Services to People with Disabilities
The College of Psychologists and Behaviour Analysts of Ontario is committed to excellence in serving all stakeholders.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our services.
Communication
We will communicate with people with disabilities in ways that take into account their disability. Upon request, we will use alternative formats and methods. We will train our staff on how to interact and communicate with people with various types of disabilities.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. When confidential information is involved, the consent of the person with the disability will be obtained prior to discussing any confidential information in the presence of the support person.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the College will notify stakeholders promptly. This will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. A notice will be placed on our website and/or building premises and the telephone answering service will be updated accordingly.
Training for staff
The College will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the stakeholder service standard;
- The College’s plan related to the stakeholder service standard;
- How to interact and communicate with people with various types of disabilities;
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
- How to use the devices , e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help in providing services to people with disabilities;
- What to do if a person with a disability is having difficulty in accessing the College’s services.
Staff will also be trained when changes are made to the plan.
Feedback process
Feedback regarding the College’s services to people with disabilities can be provided by email, mail, telephone or in person.
In person or by mail:
110 Eglinton Avenue West, Suite 500
Toronto, Ontario M4R 1A3
By telephone:
416-961-8817 ext. 237 or 1-800-489-8388
By email: cpbao@cpbao.ca
All feedback will be directed to the Registrar. Stakeholders can expect a response within 10 days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of the College that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.